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Our products come from a Better Business Bureau accredited organization. http://tinyurl.com/nj9gb3
Orders are shipped within 2 business days and are usually received within 7-10 days, depending on the destination.
Return Policy for broken or defective items
If you receive a broken or defective item, please contact us immediately. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise. Do not return merchandise without contacting us first.
If the broken or defective item is over $25.00 your cost, please email us a picture of the damage and we may be able to ship a replacement without requiring a return. Otherwise, we will have to mail pre-paid return shipping labels and wait for the item to be returned to us before we can issue a refund or exchange.
You may report a lost, broken or missing item by clicking on the "Contact" link at the top of the website.
Return Policy for non-defective, non-broken items
Returns for non-defective, non-broken items must be made within 30 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.
Returns cannot be accepted after 30 days.
Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.
Please contact Customer Service for return authorization before returning merchandise.
We guarantee that all of our products will be free from defect and will be as pictured and described on our website. If you receive a product that does not meet our guarantee, we will ship a free replacement at no charge to you.
Upon Request we will email you a tracking number for your order
as soon as it ships.
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